Refund policy

Return, Refund & Replacement Policy

Thank you for shopping at Fern Flower Press. We strive to provide high-quality books and digital products. While our policies are designed to fully comply with the strict EU Consumer Rights Directive, we extend these same rights and protections to all our customers worldwide, including those in the United States and other international destinations.

Order Cancellation (Before Fulfillment)

Because our physical books are printed on demand, orders are sent to our printing partner very quickly.

  • Cancellation Window: You have a 1-hour window immediately after placing your order to cancel unfulfilled items for a full refund.
  • After 1 Hour: Once this window passes, the order enters production and cannot be modified or stopped. However, you are still fully protected by your 14-day Right of Withdrawal once the physical book is delivered to you (see below).

1. Physical Books (Right of Withdrawal)

While our physical books are printed on demand to reduce waste, they are subject to standard consumer protections.

  • Change of Mind: You have the right to cancel your order and return physical books within 14 days of receiving your items, without providing any reason.
  • How to Return: To exercise this right, please email us at shop@fernflowerpress.com with your order number. You must send the item back to us within 14 days of notifying us. Please mail your return to the following address:
  • Return address: Sergiusz Junczyc Fern Flower Press skr. poczt. nr 3, ul. Kościuszki 77 60-972 Poznań, POLAND | EUROPE
  • Return Shipping: You are responsible for paying the direct shipping costs of returning the item. A return shipping label is not provided.
  • Refunds: Once we receive the returned item (or valid proof of return shipping), we will refund all payments received from you, including standard original delivery costs, using your original payment method.

2. Damaged or Defective Physical Books

Under EU law, you are protected by a legal guarantee of conformity. If your book is defective, we will make it right.

  • Fast-Track Replacement: If a book arrives damaged in transit or has a manufacturing defect (e.g., misprints, missing pages), we will send one free replacement or issue a refund. You do not need to return the defective copy.
  • How to File a Claim: Email shop@fernflowerpress.com with your order number and clear photos of the damage (the book and the packaging). Please report delivery damage as soon as possible to help us improve our packaging.
  • Replacement Processing Time: A new copy ships within 10 business days after approval.

3. Digital Goods (eBooks & Downloads)

Due to the nature of digital content, statutory exceptions apply to digital goods (Article 16(m) of the EU Consumer Rights Directive).

  • Unaccessed Files: You may cancel your order and request a full refund within 14 days of purchase, provided you have not downloaded or accessed the file.
  • Downloaded Files: By expressly consenting to receive the digital content immediately at checkout and subsequently downloading or accessing the file, you acknowledge that you lose your 14-day right of withdrawal. In this case, purchases are final.
  • Technical Issues: If a digital file is defective, not as advertised, or cannot be downloaded, please contact us at shop@fernflowerpress.com and we will promptly resolve the issue or provide a refund.